The fastest way is a support ticket from your client area: choose the department (Technical support, Billing or Sales), pick the license it is about and attach screenshots if they help.
Our team works Monday to Saturday, 9:30 AM to 7:30 PM (IST), and replies in order of priority. Clients with Priority support are answered first. You can also reach Pepplo Web Technologies through the support portal at support.pepploweb.com.